As the operator of this website, we are subject to the National Privacy Principles in
the Privacy Act 1988 (Commonwealth of Australia).
apply to any personal information you provide to us via our websites or under
any other agreement or arrangement and to information which we collect about you
from other sources. It also sets out the matters which we are required to
disclose to individuals under National Privacy Principles.
acts and practices of which relate directly to the employee records of our
current and former employees.
How we collect your personal information
We collect your personal information directly from you. For example, we may
collect personal information about you when you deal with us over the telephone,
send us correspondence (whether by letter, fax or e-mail), visit our website or
when you have contact with us in person. Generally, the type of personal
information we collect about you includes your name, mailing address, telephone
number and e-mail address, and the information fields on the registration form.
Our disclosure statement
We collect personal information for the following purposes:
- in order to provide goods and/or services requested by you;
- for analysis and research purposes (so that we can determine whether there
is a market for our products & services, how we promote those products &
services, and how we can improve our products & services);
- to send promotional material about us, our products and our services to
- to conduct competitions and promotions.
If you do not provide us with your personal information, such as your contact
details, we may not be able to provide the goods and services you request.
We may disclose your personal information to:
- our franchise owners and employees;
- our outsourced service providers who provide certain services for us;
- your legal representative or any person you direct us to send your
personal information to;
- a prospective buyer of our business, should we wish to sell it.
How we use or disclose your personal information
We will use and disclose personal information for the primary purpose for
which it was collected. We may also use and disclose personal information for
purposes related or ancillary to the main reason we collect it, such as for
sending you marketing material and bundled offers. We do not disclose personal
information we collect to third parties for the purposes of allowing them to
direct market their products and services..
Gaining access to information we hold about you
We will, on request, provide you with access to the personal information we
hold about you, unless there is an exception which applies under the Privacy Act
1988 (Commonwealth of Australia).
Your request to obtain access will be dealt with in a reasonable time. We may
recover from you its reasonable cost of providing you with access.
If we refuse to provide you with access to the information then we will
provide you with reasons for the refusal and inform you of any exceptions relied
upon under the Privacy Act 1988 (Commonwealth of Australia).
Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is
accurate, complete, and up-to-date whenever we collect or use it.
If you find that the personal information we hold about you is inaccurate,
incomplete or out-of-date, please contact us or correct your details through the
members' area of this website.
Security of your personal information
We protect any personal information that we hold from misuse and loss. We
also protect it from unauthorised access, modification and disclosure.
Your personal information may be stored either in hardcopy documents, on
electronic media, or in our software or systems.
We maintain physical security over our paper and electronic data stores and
premises, such as locks and security systems. We also maintain computer and
Statement at any time without notice. When we do amend this General Privacy
Policy and Disclosure Statement, we will ensure that it is updated on our
How to contact us
If you wish to gain access to your personal information or make a complaint
about a breach of your privacy or if you have a query on how your personal
information is collected or used, or any other query relating to our General
We will respond to your query or complaint as soon as possible and will try
to resolve any complaint within a reasonable period of time.